The Aged Care Quality & Safety commission has developed a great video about consumer rights and the standards they can expect. It also reinforces the complaints process.
We spent a day last week with the Aged Care Quality and Safety Commission, learning about the new standards that come into force on 1st July. Fernlea’s day respite program is audited every three years - you can find out more about the standards here https://www.agedcarequality.gov.au/providers/standards/quality-standards-summary
David has hit the kitchen with great gusto. Our day respite guests were treated to Greek lamb on homemade pitta bread with buttered potatoes and broccolini followed by peach melba panacotta, shortbread and raspberry sorbet - all homemade.
We had two birthdays in one day and together they totalled 184 years. Congratulations from your friends at Fernlea.
We were able to provide our Shop Volunteers professional Retails Sales Training made possible through Cardinia Shire’s Community Wellbeing Support Grant. Thank you Cardinia Shire for recognising the great work we do.